Refund and Returns Policy

Please note that this Return Procedure only applies to items purchased directly from WINTHEISER.STORE.

Items cannot be returned to us without first receiving a reference number and instructions from us. Please follow the steps below.

REFUND TIME

Within 15 days from the date you receive your order from us

REFUND CONDITIONS

If you change your mind and wish to return your order, provided the item is unused and the original packaging is intact, the item may be returned. Provided that the claim is made (by providing the return information below) within 15 days of the product being delivered to you.

Returned items must be in original packaging, including all accessories, manuals and documentation. If the returned item cannot be restocked due to use, your request for a refund or store credit will not be processed – if this is the case, we will notify you and notify you. reason why we cannot restock the item and you will be given the option of instructing us to safely dispose of the product or instructing us to return the product to you with shipping costs .

The return information below must be provided before you return any item to us.

Proof of purchase required; Without an order number or order confirmation email, we will not be able to process your return.

TRANSPORTATION COSTS

Refunds are for the product only and not delivery charges. When you send your item back to us, it is best to choose a mailing service that gives you the option to track the package as well as one that offers you compensation for loss or damage to the parcel your. If the package does not reach us, we will not be able to process your return, so it is important that you ensure the package remains secure during transit. Please wrap your package carefully so it is not damaged as we will not be able to exchange or refund damaged products. Before sending anything back to us, it is important to contact us first.

COMPENSATION

For refunds on returned items, we will process your return once we receive the items and they pass our quality inspection process.

We will only issue a refund once we receive the returned item from you.

This refund will be paid to the original credit card with which you transacted with us. This refund does not include original shipping and return shipping costs.

You will receive your money within 1-5 days. If after this time you still have not received your money, please contact us.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)